All documents in one convenient location

Access to Deutsche Bank online banking is required to log in and use the digital postbox.

You can access your digital postbox within Deutsche Bank online banking using any standard browser. You also have access to your digital postbox via the Deutsche Bank app.

After logging in to Deutsche Bank online banking, simply go to “Postbox”. Open your digital postbox with a TAN the first time you use it. In the future, you will also be able to use your digital postbox without a TAN with just one click. To do this, tick the box “Trust this device in future”. However, this is only recommended for trusted devices. In the Deutsche Bank app, you only need to authenticate yourself once with a TAN.

The digital postbox is currently available in German and English. Note: The folders created during registration are not renamed after changing the language and remain in the language in which you registered (unless you change them yourself).

All documents from your electronic postbox will be automatically transferred to your digital postbox. As soon as you have activated the digital postbox, all future documents will be placed there. This is not possible retroactively.

In this case, you will receive your bank documents – such as account statements or information about your securities account – by mail in the future. Please note that fees may apply for this service.

The mailbox can be activated by the account holder or managing directors or members of the board who represent your company alone.

You decide. When activating/switching to the digital mailbox, you can decide who can access the documents provided to you. The authorization applies to your entire customer connection for which a mailbox is set up. Individual accounts cannot be excluded.

Yes, like the electronic postbox, the digital postbox with all its advantages remains free of charge for you.

Its further development, the digital postbox, has been available for many years. It offers more options and saves you the cost of postage and any resulting additional costs.

You will pay for your Personal Safe and your Password Safe for the last time for the month of June 2025. Please remember to save all documents on a separate device by the end of June 2025.

Only you can see what is in your Password Safe and your Personal Safe. We therefore do not know whether there are important passwords stored there. However, it is extremely important to us that our customers retain the passwords and documents stored there. This is why we also remind you to save data and files on your own devices in online banking.

1. Click “All files” in the menu on the left.
2. Click in the box to the left of “Name” to select all files.
3. On the right in the table header there is an arrow pointing to a mailbox. Click here to download the files to your device.
   
   

As the Password Safe will be switched off, you should now save all passwords stored there on a separate device.

How to save your passwords on your own device:

1. Click “All passwords” in the menu on the left.
2. Click “Export” in the menu on the left.
3. You can then download your collected passwords in the form of a table.

Please note that your passwords will be stored unencrypted on your computer after they are downloaded. Password safes are available for securely managing passwords on your own devices. These programs encrypt your passwords again. You protect the program with a password and/or your biometric data.

If you have never used either offer, this cancellation is of no relevance to you personally. Both services were part of our terms and conditions and therefore require official cancellation. The digital postbox in which you previously received your bank mail will continue to exist.

Yes. The cancellation only affects the Personal Safe and the Password Safe. Your digital postbox will continue to exist. In the future, you will receive even more documents in your digital postbox. It will therefore become increasingly important.