In August 2025, you will no longer receive a mobileTAN to log in to online banking or to approve bank orders. If you do not activate a new security procedure, you will no longer have access to your accounts.
The security procedure for online banking is being upgraded
Please use the photoTAN procedure to confirm transfers and other orders in online banking or in the Deutsche Bank app.
Have you only used mobileTAN as a security procedure up to now?
Then please order your activation letter for the photoTAN procedure now in online banking.
Do you already have an active photoTAN procedure?
Ideally, you should confirm your next order directly in online banking with photoTAN. This will give you the certainty that you can access your accounts even without a mobileTAN.
Even if you use online banking for several branch/account numbers, one activated photoTAN procedure is sufficient. You can use mobileTAN for other branch/account numbers until August 2025. When mobileTAN is discontinued, your activated photoTAN procedure will then be valid for all your branch/account numbers in online banking.
Three steps to your photoTAN procedure via app
Order photoTAN activation letter
Are you not yet using the photoTAN procedure or have you misplaced your photoTAN letter? Order your personalised letter for activation here.
Set up photoTAN procedure
Activate the photoTAN in just a few steps. All you need is your photoTAN activation letter and your photoTAN app (available from the Apple AppStore and GooglePlay).
Use photoTAN procedure
Enter your order details in the app or in online banking and confirm your order quickly and easily using the photoTAN procedure.
Frequently asked questions about TAN procedures
mobileTAN
photoTAN
Blocking and loss
Do you have further questions about setting up the mobileTAN procedure?
Are you a business customer?
Are you a corporate client?
Please call your Corporate Client Service.