Telephone banking

Your Deutsche Bank telephone banking was updated on 25 May 2025. For you this means that you will enter your access data a little differently and will need to create a new 6-digit PIN for yourself.

How to access telephone banking

Same phone number

You can still reach Deutsche Bank telephone banking as usual on +49 69 910-10000.
New: Your 12-digit telephone banking ID

In future, you will first be asked in telephone banking to enter your 12-digit telephone banking ID (e.g. 123 1234567 01). The ID is made up of your branch number (3 digits) + account number (7 digits) + authorised user number (2 digits). If you are the only person with access to your account, the authorised user number following the update will be: 01.
New: Your 6-digit PIN

The first time you dial in after 25 May 2025, you authenticate yourself as usual using your 5-digit PIN. The voice computer will then ask you to enter a new 6-digit PIN.

Important information for you if you ...

... use our telephone banking for multiple branch/customer numbers

Your advantage:

Since 25 May 2025, you are able to log in and then access all telephone banking accounts – both your own accounts and accounts for which you are an authorised user or representative. Further details can be found in the letter you received about the telephone banking update.

Important:

The branch/customer number and authorised user number you last used in telephone banking before May 25, 2025 determines your new ID.

... use the telephone banking services of Deutsche Bank and Postbank

Your update advantage: 2 x telephone banking – 1 x access data

Since 25 May 2025, access to your accounts is even more convenient:
Your telephone banking ID and PIN have so far only been used for Postbank telephone banking. Since 25 May 2025, this access data will also apply to Deutsche Bank telephone banking.

Specifically: Since 25 May 2025, the phone number determines your access

+49 69 910-10000: You dial the Deutsche Bank telephone banking number and, once you have authenticated yourself, you can access all your Deutsche Bank accounts that you have authorised for telephone banking.

+49 228 5500 5500: You dial the Postbank telephone banking number and, once you have authenticated yourself, you can access all your Postbank accounts that have telephone banking access.

Security information

Never disclose your telephone banking PIN and do not pass it on to third parties.
Never note your telephone banking PIN on written orders.
If you suspect that an unauthorised person might know your telephone banking PIN, change it immediately.
Deutsche Bank will never call you through a voice computer. Likewise, Deutsche Bank employees will never ask you for your full telephone banking PIN.
When scanning QR codes, check whether the Internet address shown is correct before opening it in the browser.

Frequently asked questions about the telephone banking update

Access

Telephone banking ID

When will my current access data for telephone banking become invalid?

What does my new telephone banking ID consist of?

I have tried all the branch/customer numbers, but I can no longer access telephone banking. How can you support me?

If you logged in last time with a 10-digit branch/customer number, add the digits “01” at the end. These 12 digits will then be your new telephone banking ID.

If this does not work either, you will automatically be put through to someone from our advisory team after entering the wrong number several times. They will help you quickly and competently. Or you can use our dedicated hotline for your questions about the telephone banking update. We will support you round the clock on +49 69 910-10025.

I have several accounts with Deutsche Bank. Which telephone banking ID do I use to log in since 25 May 2025?

The branch/customer number including the authorised user number you last used to log in to telephone banking has automatically become your Deutsche Bank telephone banking ID on 25 May 2025.

If you are the sole authorised user of this account, add “01” to the 10-digit branch/customer number. This is how you create your 12-digit telephone banking ID.

I signed up for Postbank’s telephone banking service some time ago, but I never use it. I can’t remember my ID and PIN. How can I look them up?

We have a joint account with Deutsche Bank, but I also use Postbank’s telephone banking service? How does my partner log in?

What does ID in telephone banking ID mean?

Telephone banking PIN

When do I assign the new 6-digit PIN?

How do I assign the new 6-digit PIN?

I don’t know my 5-digit PIN. How do I get a new PIN?

You request a new PIN via the telephone number for your telephone banking: +49 69 910-10000. Or in your online banking under Services > Online SelfServices > Other > Order telephone banking PIN. You will find our digital application form there.

If you apply for your new access from 25 May 2025, you will immediately receive a 6-digit PIN to use the first time you dial in. When you authenticate yourself using this 6-digit PIN, you will be asked to create your own PIN. From this point on, only this new PIN you have created will be valid.

I dialled in to the new telephone banking system, but didn’t want to enter a 6-digit PIN indiscriminately and hung up. How do I get back into telephone banking now?

General information

How will authorised users or representatives participate in telephone banking in the future?

Where can I find my branch/customer numbers?

How do I log in to Deutsche Bank telephone banking since 25 May 2025 if I already use Postbank’s telephone banking service?

I still have questions about the telephone banking update. Whom can I contact?

Security

I would like to change my 6-digit PIN again. Is that possible?

Yes, you can assign yourself a new 6-digit PIN in telephone banking at any time after logging in. Once you have successfully entered your telephone banking ID and telephone banking PIN, you will be informed of the current account balance. You will then be in the main menu. When asked to “Tell me how we can help you”, let us know your request with a short sentence, e.g. “I would like to change my telephone banking PIN”.

The 6-digit sequence should be entirely random and unrelated to you or your background (e.g. never choose birthdays or wedding anniversaries). Please note that for security reasons, ascending and descending series of digits such as 12345 and 98765 are rejected as PINs. Telephone banking PINs consisting of only one digit are also not permitted (e.g. 11111).

I received a letter from Deutsche Bank informing me that my telephone banking access has changed on 25 May 2025. Is this true or is it an attempt at fraud?

Thank you for being so attentive. Fraudulent letters with our logo are now also in circulation.

It is important for you to know that the Deutsche Bank telephone banking number remains the same. Under no circumstances should you dial a telephone number that you do not recognise. The telephone number for Deutsche Bank telephone banking remains the same: +49 69 910-10000

I would like to change my new access data for telephone banking. Does it matter whether I change it in Postbank’s telephone banking or in Deutsche Bank’s telephone banking?

Both ways are correct. You can change your new access data with Postbank or Deutsche Bank. Important: Your new access data is valid for Deutsche Bank telephone banking as well as for Postbank telephone banking.

If you have any further questions or difficulties, please contact our hotline. You can reach our telephone banking update hotline round the clock on +49 69 910-10025.

What should I bear in mind when I am creating my new 6-digit PIN?

Functions

Previously, I had separate telephone banking access for each of my branch/customer numbers. What will it be like in the future?

The update makes your telephone banking more convenient – since 25 May 2025, you only need one access for all accounts authorised for telephone banking.

When dialling in since 25 May 2025, use the branch/customer number and authorised user number you last used to log in to telephone banking. This 12-digit sequence will remain your telephone banking ID in the future for all accounts that you have authorised for telephone banking.

What advantages does the telephone banking update offer me?

After the update, you can manage all your accounts and authorisations at Deutsche Bank using one telephone banking ID. This is provided that you have arranged for telephone banking access for these branch/customer numbers.

You can find out which branch/customer numbers you can use via your telephone banking ID in the letter we sent you about the telephone banking update. If you only received one letter, use this new telephone banking ID to manage all branch/customer numbers that have been authorised for telephone banking.

In rare cases, you may need two telephone banking IDs. We will then inform you in the letter which accounts to use with which telephone banking ID in the future.

Why does an update change the access data for my telephone banking?

I already use Postbank’s telephone banking service, does this give me any advantages?

Yes, this makes your access to Deutsche Bank telephone banking even more convenient. Since 25 May 2025, simply log in to Deutsche Bank telephone banking with your Postbank telephone banking ID and your Postbank telephone banking PIN.

Whether you use telephone banking to manage your Deutsche Bank accounts or your Postbank accounts depends solely on the telephone number you have dialled. Your Postbank telephone banking ID and PIN are valid for both accesses:

Deutsche Bank: +49 69 910-10000

Postbank: +49 228 5500 5500

In rare cases, you may not be able to log in to Deutsche Bank telephone banking with your Postbank access data. If this happens, use the branch/customer number you last used to log in to Deutsche Bank telephone banking and the corresponding 5-digit PIN.

Your new telephone banking ID will replace your previous branch and customer number.

Your new 6-digit PIN will replace your previous 5-digit telephone PIN.

Your telephone banking phone number will remain the same.