New online banking and new app

In the new banking, two security procedures are valid:

• photoTAN
• BestSign

With BestSign, Deutsche Bank offers you a modern, secure procedure for approving bank orders and logging in to online banking. BestSign is based on digital signature technology. You can approve bank orders directly via the Deutsche Bank app or an external BestSign device (from Seal One). It can be conveniently unlocked using a password, fingerprint or facial recognition – depending on the device and settings.

You can continue to use photoTAN as before. The only difference is that from 25 August, photoTAN can no longer be created as a new security procedure. For example, if you get another smartphone, activate our new security procedure for it: BestSign.

It is no longer possible to reconnect photoTAN. Since 25 August, the BestSign procedure will be available as the new security procedure. If you have any questions, please contact our customer support.

Yes, you can already set up BestSign as your new security procedure for online banking.

Yes, if you do not want to use BestSign via the app, we offer BestSign as a separate, though chargeable, device.

For more information on how to purchase and set up the external BestSign device, please click here.(Only in German)

Download the Deutsche Bank app to your new smartphone. Then follow the instructions to set up the app.

Are you currently using photoTAN? Then select “Login & Security – Security Procedures” in your profile. Then click on “Create New Procedure” under BestSign. Follow the instructions until the new security procedure is activated. If you still have your old mobile phone to hand, you can activate the BestSign procedure using photoTAN. Activating the BestSign procedure will delete your photoTAN procedure. If you no longer have your old mobile phone, you can request an activation code by post.

With the upgrade, your financial overview now shows not only your own accounts with online banking access, but also accounts for which you have been granted online banking authorisation. You can hide these accounts in your financial overview. To do so, click on the three dots to the right of the account you want to hide in your online banking. In the menu, select ‘Hide from financial overview’. In the app, you can open the ‘Personalise financial overview’ pop-up window below the list of your accounts in the financial overview. Use ‘Show and hide products’ to determine which accounts should no longer be displayed. The selected account will then be hidden in the financial overview.

Previously, you logged into online banking separately for each branch/account number for which you had set up online banking access. Since 25 August, you log into online banking and the Deutsche Bank app as a person. As a result, you may see several Deutsche Bank accounts with online banking access in the new financial overview. You will also see accounts for which you have been granted authorisation for online banking. In the financial overview, you can specify for each of these accounts whether they should be displayed or hidden. You can change these settings at any time. To hide accounts, go to online banking and click on the three dots next to the respective account. In the app, you can open the ‘Personalise financial overview’ pop-up in the financial overview below the list of your accounts. Use ‘Show and hide products’ to determine which accounts should be displayed. Your selection will be applied automatically.

Your current account statements, credit card statements and many other messages are stored for you in your digital postbox. You can access it via the Deutsche Bank app and in online banking.

As soon as new documents arrive in your postbox, we will inform you automatically by e-mail. Therefore, please ensure that your e-mail address in the account settings is always up to date.

Yes, your existing documents are automatically transferred from the old postbox to the new postbox. It is important that you activate your new postbox after logging in for the first time.

Yes, you will automatically receive an e-mail for newly posted documents (e.g. letters or account statements). Please make sure that we have the correct e-mail address for you on file.

Next to the “Order” tab, another tab labelled “Direct Trade” will now appear.

The first time you access Direct Trade in online banking, you have to consent to the updated Direct Trade terms and conditions of use. You can only trade via Direct Trade once you have given your consent.

If you see the error message: “New login details – please note: USERNAME:CUSTOMER ID Your branch/customer number (FKN) has been migrated, details on logging in to online banking?”

In this case, replace your “user name” with the login details shown in the message. The customer ID can be left blank. If your software does not allow this, enter the user name there as well.

If you see the error message: “Account details not valid. No data available for the transmitted order reference.” If you see this message, place a leading 0 in front of the account number in the account details.

First update your banking software. Then close the programme and open it again. Now enter your new PIN/password (you may need to remove a previously saved password).

In order to enter additional login details in your software, you may need to have ‘administrator rights’. Please contact your software administrator or the provider of your banking software for more information.

Previously, as the second signatory, you approved your business transaction via the same submission channel as the first signatory when signing jointly. In addition, both signatories had to use the same device.

From 25 August 2025, the following changes will apply to you:

• Approvals can also be granted across channels.
• Approval is granted exclusively using the pushTAN procedure (photoTAN or BestSign). Therefore, the use of photoTAN readers is no longer possible for this procedure.
• The second authorised signatory must approve the transaction within 5 minutes.
• When the first authorised signatory approves a transaction, the second authorised signatory must sign using additional financial software or online banking.
• If you are sharing client/server installations on a local network, please check with the manufacturer of your financial software to see whether parallel communication between two users is possible. It may be necessary to adjust the installation of the financial software.

You will find your Deutsche Bank VersicherungsManager at www.db-versicherungsmanager.de. You can log in there with your password for the VersicherungsManager. You can also create a new password there. All you need is the e-mail address stored with Deutsche Bank VersicherungsManager.

You will only be able to find out the current status (balance) of your BHW contracts via your BHW service hotline in Frankfurt a.M. +49 69 910-50500.

You will receive the balance notifications via the digital postbox in online banking. You will no longer see current information about your mortgage loan in the financial overview.

Your ROBIN cockpit has been transferred to the new online banking layout. You now find your ROBIN portfolio overview with all the relevant information and functions on the “Invest” tab. Your portfolio is displayed there as “ROBIN” with the corresponding portfolio number. If you have assigned an individual name in the old online banking, it has not been transferred to the new online banking.

Your ROBIN securities account and your ROBIN account is now listed separately in the financial overview. Your ROBIN securities account shows information about your securities. The ROBIN account provides details about transactions. The total value of your ROBIN portfolio can be found under ‘Investing’. The performance and investment structure are no longer displayed. The overall performance and further information and functions can be found in online banking.

You can use the cash code to withdraw cash at 12,500 locations throughout Germany. Without a purchase, without an ATM. Simply create a cash code in the Deutsche Bank app.

Since 25 August 2025, the more modern Google Pay will replace the “Mobile Payments” service you have been using to date. The card you use to pay with your smartphone must be added again to the Google Pay app. You need the Google Wallet app for your Deutsche Bank app. Check whether your current mobile phone number is stored in online banking.

Yes, you will find all the important functions that you are familiar with from the former card app in your Deutsche Bank app.

Credit cards will only follow in the course of 2026. At the moment you can see current accounts, savings accounts and current loans in your finance planner.

If you have ordered InfoServices and given the bank permission to send you advertising, you will receive automatic InfoServices on topics such as securities accounts, taxes, accounts, deposits, loans, pensions, building society savings and digital services.

You can configure and order the account InfoServices and KontoSensor yourself in online banking. The topics of securities accounts, maturities and terms, expert knowledge and newsletters can no longer be configured and ordered yourself in the new banking system.