New online banking and new app

Before 25 August 2025:

You can request an initial access code by post, which takes approx. 2-3 working days.

From 25 August 2025:

You can reset your PIN (your password) when logging in for the first time. To do this, click “Forgotten your credentials?” on the login page and follow the instructions under “Reset PIN/password”. To confirm your new password, you need an active security procedure (photoTAN or the new BestSign). You can then log in immediately. Of course, you can also request an initial access code by post, which takes approx. 2-3 working days.

Two security procedures apply following the upgrade:

• photoTAN
• BestSign

From 25 August 2025, you will set up the new BestSign procedure. You activate BestSign via the new Deutsche Bank app.

You can use photoTAN procedures that have already been set up.

From 23 August 2025, the mobileTAN procedure can no longer be used. You will need a photoTAN procedure to continue conducting your business without interruption. Not using photoTAN yet? Then you can request the activation letter for the photoTAN procedure in online banking (not in the app) by 15 August. Please activate your photoTAN procedure by 21 August 2025 at the latest.

With BestSign, Deutsche Bank offers you a modern, secure procedure for approving bank orders and logging in to online banking. BestSign is based on digital signature technology. You can approve bank orders directly via the Deutsche Bank app or an external BestSign device (e.g. from Seal One). It can be conveniently unlocked using a password, fingerprint or facial recognition – depending on the device and settings.

If you are not yet using the photoTAN procedure, request your photoTAN activation letter in online banking (not in the app) by 15 August 2025 at the latest. To do this, click the menu item “Security procedures” at the bottom left after logging in. You also need the photoTAN app. The activation letter will then describe exactly how to activate your photoTAN procedure.

You can continue to use photoTAN as before. The only difference is that from 25 August, photoTAN can no longer be created as a new security procedure. For example, if you get another smartphone, activate our new security procedure for it: BestSign.

It will no longer be possible to reconnect to photoTAN after 15 August. Activate BestSign as your new security procedure from 25 August onwards.

Yes, but BestSign can only be created as a security procedure in the new online banking from 25 August 2025.

Yes, if you do not want to use BestSign via the app, we offer BestSign as a separate, though chargeable, device.

The upgrade will allow you to see not only your own accounts in the future, but also accounts for which you are an authorised signatory. You can hide specific accounts in the financial overview. To do this, click the three dots to the right of the account you want to hide in your online banking. In the menu, select the item “Hide from financial overview”. In the app, you can call up the "Personalize financial overview " pop-up in the top right-hand corner of the HeroCard in the financial overview. Use "Show and hide accounts" to determine which accounts should no longer be displayed. The selected account will then be hidden in the financial overview of your Deutsche Bank app.

Until now, you logged in to online banking separately for each branch/account number. From 25 August, your login to online banking and the Deutsche Bank app will be linked to you as an individual. You may therefore see several Deutsche Bank accounts in the financial overview. You will also see accounts for which you are an authorised signatory. In the financial overview, you can specify for each account whether it should appear there or be hidden. You can change the settings again at any time. To hide accounts, go to online banking and click the three dots next to the respective account. In the app, you can call up the "Personalize financial overview " pop-up in the top right-hand corner of the HeroCard in the financial overview. Use "Show and hide accounts" to determine which accounts should be displayed. Your selection will be automatically applied in the app.

Your current account statements, credit card statements and many other messages are stored for you in your digital postbox. You can access it via the Deutsche Bank app and in online banking.

As soon as new documents arrive in your postbox, we will inform you automatically by e-mail. Therefore, please ensure that your e-mail address in the account settings is always up to date.

Yes, your existing documents are automatically transferred from the old postbox to the new postbox. It is important that you activate your new postbox after logging in for the first time.

Yes, you will automatically receive an e-mail for newly posted documents (e.g. letters or account statements). Please make sure that we have the correct e-mail address for you on file.

Next to the “Order” tab, another tab labelled “Direct Trade” will now appear.

The first time you access Direct Trade in online banking, you have to consent to the updated Direct Trade terms and conditions of use. You can only trade via Direct Trade once you have given your consent.

Please back up your data from the financial software before using it for the last time prior to 23 August. Most programmes offer you an export or “Save as” function for this purpose. This gives you the assurance that you can access your data at any time.

If you see the error message: “New login details – please note: USERNAME:CUSTOMER ID Your branch/customer number (FKN) has been migrated, details on logging in to online banking?”

In this case, replace your “user name” with the login details shown in the message. The customer ID can be left blank. If your software does not allow this, enter the user name there as well.

If you see the error message: “Account details not valid. No data available for the transmitted order reference.” If you see this message, place a leading 0 in front of the account number in the account details.

First update your banking software. Then close the programme and open it again. Now enter your new PIN/password (you may need to remove a previously saved password).

You will find your Deutsche Bank VersicherungsManager at www.db-versicherungsmanager.de from 25 August 2025. You can log in there with your password for the VersicherungsManager. You can also create a new password there. All you need is the e-mail address stored with Deutsche Bank VersicherungsManager.

From 25 August 2025, you will only be able to find out the current status (balance) of your BHW contracts via your BHW service hotline in Frankfurt a.M. +49 69 910-50500.

From 25 August 2025, you will receive the balance notifications via the digital postbox in online banking. You will no longer see current information about your mortgage loan in the financial overview.

The ROBIN Cockpit will be transferred to the new online banking presentation on 25 August 2025. In the future, you will find your ROBIN portfolio overview with all the relevant information and functions on the “Invest” tab. Your portfolio will be displayed there as “ROBIN” with the corresponding portfolio number. If you have assigned an individual name in the old online banking, this will not be transferred to the new online banking. The performance of your ROBIN portfolio is now always calculated from the start of your asset management. Previously, performance measurement started afresh when there was a change in strategy.

You can use the cash code to withdraw cash at 12,500 locations throughout Germany. Without a purchase, without an ATM. Simply create a cash code in the Deutsche Bank app.

From 25 August 2025, the more modern Google Pay will replace the “Mobile Payments” service you have been using to date. The card you use to pay with your smartphone must be added again to the Google Pay app. You need the Google Wallet app for your Deutsche Bank app. Check whether your current mobile phone number is stored in online banking.

Yes, after 25 August 2025 you will find all the important functions of the “My card” app conveniently and easily in your Deutsche Bank app.

Would you like to keep receipts from your “My Card” app? Then please save the receipts by 22 August 2025. Individual settings will not be transferred, but you can set them up again in your Deutsche Bank app.

Credit cards will only follow in the course of 2026. At the moment you can see current accounts, savings accounts and current loans in your finance planner.

You will continue to receive all automatic information services relating to securities accounts, taxes, accounts, deposits, loans, pensions, building society savings and digital services if you have given the bank marketing permission.

You can still configure and order the Konto-InfoServices and the KontoSensor yourself in online banking. From 25 August 2025, it will only no longer be possible to configure and order the securities accounts, maturities & terms, expert knowledge & newsletter topics yourself.