New online banking and new app

No matter which branch and customer number you used to go through the set-up wizard, you will see one of your accounts in the financial overview. Other accounts, such as those of a GmbH or another legal entity, will only appear when the ID is changed. Important: You should make the following settings once in online banking. The specified changes will then also apply to your app.

Switch ID

Check how many IDs you have. In the financial overview you will only ever see the accounts of one Deutsche Bank ID. To switch to other IDs, simply click on your name or profile. Then select the “Manage IDs” button. You will now see all your Deutsche Bank IDs.

The IDs show your assigned ID plus a number. For example, if you have named the ID “MyAccounts”, you will also see “MyAccounts1”, “MyAccounts2” and so on.
Tip: To help you find your way around more quickly, give your IDs corresponding names such as “SampleGmbH” and “PrivateAccounts”. This way, you will always know which accounts are hidden behind which ID.                       

Log in with the correct ID

In future, you will be able to log in directly with “Sample GmbH” as your ID if you want to see your business accounts. If you then want to deal with a private banking matter, go directly to your private accounts via Your Profile > Change ID > Private Accounts. No matter which ID you use, your password is the same for each.                       

Use the app with multiple IDs

It is a similar situation with the Deutsche Bank app: Enter your new ID and click on “Remember Deutsche Bank ID”. Proceed as follows with all IDs: Enter your ID, tick “Remember Deutsche Bank ID”, log out again and log in with the next ID. As soon as the ID has been saved in the app, you can select the desired ID each time you log in. The password remains the same for all IDs.

No, but you can hide your private accounts in the financial overview. To do this, use the 3-dot menu next to each account balance in online banking. Your settings will also be automatically applied to your app.

Have you gone through the set-up wizard for at least two branch and account numbers? If so, you can link these IDs together and switch from one ID to another without having to log in again. Log in to your preferred ID. Then click on your name in the top menu bar. You will now see various selection options. Select “Manage IDs” there. In the box “Are you missing a Deutsche Bank ID?” you will find the option “Link Deutsche Bank ID”. Here you can link another ID to the Deutsche Bank ID you are currently using.

Here you can find illustrated step-by-step instructions on how to link IDs (only German version available).

The upgrade will allow you to see not only your own accounts in the future, but also accounts for which you are an authorised signatory. You can hide specific accounts in the financial overview. To do this, click the three dots to the right of the account you want to hide in your online banking. In the menu, select the item “Hide from financial overview”. In the app, you can call up the "Personalize financial overview " pop-up in the top right-hand corner of the HeroCard in the financial overview. Use "Show and hide products" to determine which accounts should no longer be displayed. The selected account will then be hidden in the financial overview of your Deutsche Bank app.

Until now, you logged in to online banking separately for each branch/account number. From 25 August, your login to online banking and the Deutsche Bank app will be linked to you as an individual. You may therefore see several Deutsche Bank accounts in the financial overview. You will also see accounts for which you are an authorised signatory. In the financial overview, you can specify for each account whether it should appear there or be hidden. You can change the settings again at any time. To hide accounts, go to online banking and click the three dots next to the respective account. In the app, you can call up the "Personalize financial overview " pop-up in the top right-hand corner of the HeroCard in the financial overview. Use "Show and hide accounts" to determine which accounts should be displayed. Your selection will be automatically applied in the app.

With the upgrade, you will be able to use many new functions with your banking software:

photoTAN push
You can now easily approve orders that require a TAN via a push notification on your smartphone. You no longer have to enter a TAN.

BestSign & BestSign Push
If you are already using our new BestSign security procedure, then simply approve orders that require a TAN with your smartphone or a BestSign device. You can approve via BestSign by entering a TAN or simply with a push notification from BestSign.

Transactions in CAMT format
After the upgrade, you will be able to call up your transactions in the modern CAMT format. This will provide you with more details about your transactions and gain a quick overview of them.

Longer transaction period
We are retroactively making all transactions as far back as 1 September 2024 available. For this, you may need to approve via photoTAN or BestSign.

Changing passwords
Easily change the password you use to access online banking / FinTS via the banking software.

Credit cards
You will now also see your credit cards and their transactions in your banking software.

Check once again whether your credentials are correctly stored in your banking software:
– User ID (your 10-digit branch and customer number without sub-account number) or Deutsche Bank ID
– PIN or password.

Please enter the name you chose for your device. You can view this in your profile in online banking under “Security procedure”.

Please synchronise all your accounts. You can usually find this option in the settings for your login data.

For the error message: "No valid account connection. No data available for the transmitted order reference." please perform the synchronization/update again. Usually, you can find this option in the settings for your login data.

If this does not lead to success, add a leading 0 in the account details of the account number. If your account number already begins with a 0, add another leading 0. The account number must be specified as a 10-digit number.If you see the error message: “New login details – please note: USERNAME:CUSTOMER ID Your branch/customer number (FKN) has been migrated, details on logging in to online banking?”

In this case, replace your “user name” with the login details shown in the message. The customer ID can be left blank. If your software does not allow this, enter the user name there as well.

If you see the error message: “Account details not valid. No data available for the transmitted order reference.” If you see this message, place a leading 0 in front of the account number in the account details.

If your account number already begins with a 0, an additional leading 0 must be inserted here. The account number must have a total of 10 digits.

You can submit payments in the following formats:

pain.001.001.09 & pain.001.001.03

SEPA transfers

SEPA collective transfers (up to 500 items)

SEPA Instant Payments 

pain.008.001.08 & pain.008.001.02

SEPA direct debits

SEPA collective direct debits (up to 500 items)

International transfers / foreign currency payments (up to 500 items) can be submitted in DTAZV format.

Please synchronize the accounts in your banking software. You can usually find this option in the settings for your login data.

Due to the system upgrade, we will ask you to enter a TAN code for your security. In the future, you will be prompted to do so every 90 days.

First update your banking software. Then close the programme and open it again. Now enter your new PIN/password (you may need to remove a previously saved password).

Set up all the bank accesses created during the setup wizard in your banking software. You can find them under your profile in the ID management.

You can reset your PIN (your password) when logging in for the first time. To do this, click “Forgotten your credentials?” on the login page and follow the instructions under “Reset PIN/password”. To confirm your new password, you need an active security procedure (photoTAN push or the new BestSign). You can then log in immediately. Of course, you can also request an initial access code by post, which takes approx. 2-3 working days.

The Deutsche Bank app requires the Android 9 or iOS 15 operating system or higher. It will no longer be possible to use the app on older versions for security reasons. The same requirements also apply to the BestSign app. It will still be possible to use PhotoTAN with the Android 7 or iOS 14 version.

Yes, all you need is one login. You will see your private and business accounts separately. To switch between the two views, simply select the corresponding profile.

Nothing will change for EBICS. You can therefore continue to use EBICS for your banking as usual.

Yes, we have developed step-by-step instructions for the most common banking programs. You can download the guides as PDFs for the following banking software:

• StarMoney Business
• WISO Mein Geld
• BankingZV
• SFirm
• LexWare Finanzmanager

The following requirements will apply for your password in future:

• The password can be between 8 and 50 characters long.
• It must consist of at least 3 of the 4 character types (lower case letters, upper case letters, numbers, special characters, no spaces).
• Permitted characters are: a-z, A-Z, 0-9 and !"#$'()*+,-./:;=?@[]^_
  
  

Your branch and account number is often sufficient as a Deutsche Bank ID to get started. We will let you know whether this applies to you when you first log in. If not, assign yourself your new Deutsche Bank ID and password the first time you log in to your new online banking or the app. In either case, you can change both at any time in online banking or the app.

Two security procedures apply following the upgrade:

• photoTAN
• BestSign

From 25 August 2025, you will set up the new BestSign procedure. You activate BestSign via the new Deutsche Bank app. You can use photoTAN procedures that have already been set up.

Yes, in the new banking system you will see your transfer templates along with any forward orders you have set up.

Templates that are not displayed:

• Standing orders as international transfers
• Templates with invalid contents (e.g. incorrect IBAN, country code):
  • transfer templates
  • direct debit templates 
  • reference accounts

If these templates/reference accounts are nevertheless relevant for you, you must re-enter them with valid data.

Yes, approval will be more flexible. In future, it will be sufficient for both authorised representatives to go to online banking via different devices for approval. The second approval must take place within 5 minutes of the order. It doesn’t matter where you are or which other device you use to approve the order.

Yes, you can only approve orders in online banking. The app does not offer this function. It doesn’t matter whether you use a smartphone, tablet or computer. The only important thing is that you only log into online banking via a browser.

Yes, in principle we support this option. Whether your banking software enables this feature depends on the program you are using. The best way to do this is to contact your IT administrator or the software manufacturer.

No, it cannot be changed. The second approval must always take place within 5 minutes.

The menu item “Revoke power of attorney” can be found in the service area. Here you have the option of withdrawing any power of attorney you have granted. This function is only available if the account is in your name. The option is available to you in online banking and in the app.

Yes, after the upgrade you will find all the important functions of the “My card” app conveniently and easily in your Deutsche Bank app.

Would you like to keep receipts from your My Card app? Then please save the receipts by 22 August 2025. Individual settings will not be transferred, but you can set them up again in your Deutsche Bank app.

Credit cards will only follow in the course of 2026. At the moment you can see current accounts, savings accounts and current loans in your finance planner.

In the new FinanzPlaner, you can see all your income and expenses at a glance, organised by various categories. This means you can always keep a close eye on your financial situation. This works just as well in the Deutsche Bank app as it does in online banking. If you were already using FinanzPlaner before the upgrade, your transactions from the last four years will be available in the new FinanzPlaner.

Yes and no; with the upgrade you will be able to see all Deutsche Bank accounts that belong to you in the financial overview. You can also incorporate these accounts into the new FinanzPlaner. It will no longer be possible to integrate accounts from third-party banks here. This multi-banking function will be cancelled with the upgrade – at least for the time being.

If you have ordered InfoServices and given the bank permission to send you advertising, you will receive automatic InfoServices relating to securities accounts, taxes, accounts, deposits, loans, pensions, building society savings and digital services.

You can view these under “Profile” and “InfoServices”. If you are missing InfoServices, we recommend that you reconfigure the InfoServices that can be ordered there.

Yes, your existing documents are automatically transferred from the old postbox to the new postbox.

You can only request the switch to the digital postbox as the account holder. For underage customers, the postbox is activated by the authorised representatives

Yes, you will automatically receive an e-mail for newly posted documents. Please make sure that we have the correct e-mail address for you on file.

You can find out all the information about the digital postbox and its advantages at www.deutsche-bank.de/postbox-update

As of 25 May 2025, the way you log in to telephone banking has changed. You can find all information about the update and what you need to consider here: www.deutsche-bank.de/telephone-banking-update

From 25 August 2025, you will only be able to find out the current status (balance) of your BHW contracts via your BHW service hotline in Frankfurt a.M. +49 69 910-50500.

From 25 August 2025, you will receive the balance notifications via the digital postbox in online banking. You will no longer see current information about your mortgage loan in the financial overview.

Only authorised users with access to your online banking were named in the letter. Of course, you may have granted further powers of attorney independently of this, which of course remain in force until revoked.

Yes, if your business account is held in your name as a natural person, you are welcome to use the cash code. If your business accounts are held in the name of a GmbH or another legal entity, you do not currently benefit from the flexibility of the cash code.